Frequently Asked Questions – Banomila

Have a question? We've got you covered. Browse our most commonly asked questions below. If you can't find what you're looking for, don't hesitate to contact our customer service team directly.

Orders

How do I place an order?

Simply browse our store, add your favourite items to your basket, and proceed to checkout. Follow the on-screen steps to enter your delivery address and payment details. You'll receive an order confirmation email once your purchase is complete.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at sanjivsahu076@gmail.com or call +447545329439 if you need to make changes. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

How will I know my order has been confirmed?

You'll receive an automatic confirmation email to the address you provided at checkout. If you don't see it within a few minutes, please check your spam or junk folder.

Shipping & Delivery

Do you offer free delivery?

Yes! Banomila offers free delivery on all orders — no minimum spend required.

How long will my order take to arrive?

Orders are typically dispatched within 1–3 working days and delivered within 4–8 working days in total. Our order cut-off time is 14:00 PST. We fulfil orders Monday to Saturday.

Do you deliver on weekends or public holidays?

We fulfil orders Monday to Saturday. Delivery estimates are automatically adjusted to account for public holidays, so the date shown at checkout will always reflect the most accurate estimate.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective items. Products must be in new, unused condition in their original packaging. Please visit our Refund Policy page for full details.

How do I start a return?

Email us at sanjivsahu076@gmail.com with your order number and reason for return. We'll confirm the return address and next steps. Return postage is the customer's responsibility and there are no restocking fees.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 15 days to your original payment method.

Products

Are your products suitable for all home styles?

Banomila's collection is curated to complement a wide range of interiors, from modern minimalist to warm boho aesthetics. Each product listing includes detailed descriptions and imagery to help you find the perfect fit for your space.

Are the product colours accurate?

We do our best to represent colours faithfully in our photography. However, slight variations may occur due to screen settings and lighting conditions. If you have any concerns, please contact us before purchasing.

Payments

What payment methods do you accept?

We accept all major payment methods including credit and debit cards, and other options displayed at checkout. All transactions are processed securely.

Is it safe to pay on your website?

Absolutely. Our store is hosted on Shopify, which uses industry-leading encryption and security protocols to protect your payment information.

Still Have Questions?

We're always happy to help. Reach out to our team and we'll get back to you as soon as possible.

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Banomila
3 Cardiff St,
London SE18 2SQ
United Kingdom

Customer service contact
sanjivsahu076@gmail.com
+447545329439